Reading is 80% 
of customer  

experience.


We make it clear, 

human and helpful.

 

We've just launched a new personalised video for Perth
health insurer, HIF.  Watch it here.

Fresh news from Friendly

Copywriting

Persuasive writing that
gets read. And gets results.

Coaching

Training that puts your service writers on the same page as your brand.

Consulting

Correspondence transformation.
Brand voice. Personalised video.
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"Friendly streamlined all our correspondence and collateral pieces making our products and services simpler to understand. Importantly, they helped bring our brand voice to life in those difficult ‘moment of truth’ communications. This was proven in research, which showed a very positive response from members."

Amy Childs

Formerly Head of Member Communications 

Medibank

Our clients say
the 
nicest things.